App Download

Download process (iOS)

In the App Store on your iPhone or iPad you can either search for ‘Hero Connect’ or alternatively simply click on the link below (on your iOS device) and you will be taken to the App download page

https://apps.apple.com/nz/app/hero-connect/id1441492011

Download process (Android)

In the Android Play Store on your Android device you can either search for ‘Hero Connect’ or alternatively simply click on the link below (on your Android device) and you will be taken to the Play Store download page

https://play.google.com/store/apps/details?id=com.mobiex

Logging in

When logging into the app for the first time, allowing certain permissions is vital to ensure that the functions of the app all work accordingly.

Log-in process (iOS)

Upon opening app, select “Allow” for notifications, photo library, camera and contacts.
Enter your phone number and password to log in.
On the main dialer page, select the button in the bottom right corner with the three dots
In the pop-ups following this, select the button with the phone on the left. This will make a test call to your voicemail to simulate a phone call.
Select “Allow” for the microphone access
All permissions should now be allowed, successfully logged in.

Log-in process video:

Log-in process (Android)

Upon opening app, select “Allow” for notifications. If you do not allow notifications then we will not be able to ‘wake up’ the App for incoming phone calls.
Enter your phone number and password to log in.
On the main page, select the button in the bottom right corner with the three dots
In the pop-ups following this, select the button with the phone on the left. This will make a test call to your voicemail to simulate a phone call.
Microphone access may appear here depending on the device
As you navigate to other parts of the App for the first time such as the Contacts screen you will be prompted for access to these items. Please ensure you always ‘Allow’ access to these settings for the functions of the app all work accordingly.